At hokarunning.co.uk, we aim to make paying for your HOKA running shoes, comfortable trainers, sportswear and accessories simple, secure and convenient.
We understand that customers value flexibility and confidence when shopping online. That’s why we aim to provide a straightforward checkout experience with clear pricing, secure payment processing and transparent payment information.
This Payment Options Policy explains how payments are handled, which payment methods may be available, how refunds are processed and what to do if you experience a payment issue.
1. Accepted Payment Methods
We offer the payment methods displayed during checkout on hokarunning.co.uk.
Depending on availability and the payment services enabled on our website, these may include:
- Debit Cards: Payments using supported debit cards, including Visa Debit and Mastercard Debit.
- Credit Cards: Payments using supported credit cards, including Visa and Mastercard.
- Digital Wallets: Convenient payment options such as Apple Pay or Google Pay, where available.
- Online Payment Services: Additional payment methods, such as PayPal, where supported.
- Other Payment Options: Any additional methods clearly displayed during checkout.
The payment methods available to you may vary depending on your device, payment provider and transaction details.
Only payment methods displayed during checkout are available for use with your order.
2. Secure Online Payments
Protecting your payment information is an important part of our online shopping experience.
We aim to use appropriate security measures to help protect information transmitted during checkout.
Payment transactions may be processed through independent payment service providers that maintain their own security systems and procedures.
These measures may include:
- Encrypted connections for transmitting payment information.
- Secure payment processing systems.
- Transaction verification and fraud prevention checks.
- Access controls designed to protect customer information.
- Additional authentication where required by payment providers.
We recommend completing payments only through the secure checkout process provided on hokarunning.co.uk.
3. Payment Currency
All prices displayed for customers shopping in the United Kingdom are shown in pounds sterling (GBP) unless otherwise stated.
The total amount payable will be presented during checkout before you confirm your purchase.
Where applicable, prices include UK Value Added Tax (VAT).
If your payment account uses a different currency, your bank or payment provider may apply its own exchange rate or currency conversion charges.
Any such charges are determined by your payment provider and are separate from the prices displayed by our website.
4. Free Delivery and Payment Transparency
At hokarunning.co.uk, we offer free standard delivery on eligible orders within the United Kingdom, with no minimum purchase requirement.
We aim to make the total cost of your order clear before payment.
Your checkout summary will show the relevant product prices, applicable discounts, taxes and any optional charges.
If an additional charge applies to a service you select, it will be disclosed before you confirm your order.
We do not add undisclosed compulsory charges after you have completed checkout.
For further details about delivery arrangements, please refer to our Shipping and Delivery Policy.
5. Payment Authorisation
When you submit an order, your selected payment provider may need to authorise the transaction.
Authorisation helps confirm that the payment method is valid and that the transaction can proceed.
In some cases, your bank or payment provider may temporarily reserve the payment amount before the transaction is completed.
If payment authorisation is unsuccessful, your order may not be processed until a valid payment method is provided.
An order acknowledgement does not necessarily mean that payment has been fully completed or that the order has been accepted.
Order acceptance and contract formation are governed by our Terms of Sale.
6. Card Payments
Where card payments are available, you can use a supported debit or credit card to complete your purchase.
During checkout, you may be asked to provide the information required by the payment provider, such as your card number, expiry date and security code.
Your payment provider may also request additional authentication.
We recommend checking that your billing information is accurate before submitting payment.
If your card is declined, please verify the details entered or contact your card issuer.
For security reasons, our customer service team will never ask you to send your full card number, security code or online banking password by ordinary email.
7. Digital Wallet Payments
Where supported, digital wallets such as Apple Pay and Google Pay may provide a convenient way to complete your purchase.
These services may allow you to use payment information securely stored within your device or digital wallet account.
Availability depends on your device, browser, payment provider and the checkout services enabled on our website.
Digital wallet transactions are subject to the relevant provider’s terms and security requirements.
If a digital wallet option is not displayed during checkout, it is not currently available for that transaction.
8. PayPal and Other Online Payment Services
Where available, PayPal or similar online payment services may allow you to pay using an existing payment account.
You may be redirected to the payment provider or asked to authorise the transaction through an integrated checkout process.
These services operate under their own terms and privacy policies.
Any payment method-specific protections, conditions or fees imposed by the provider will be governed by the relevant provider’s terms.
Please review the information presented during checkout before confirming payment.
9. Additional Payment Authentication
To help protect customers against unauthorised transactions, certain payments may require additional verification.
This may include Strong Customer Authentication (SCA), where applicable under UK payment services requirements.
Depending on your bank or payment provider, you may be asked to confirm your identity using:
- A banking application.
- A one-time verification code.
- Biometric authentication.
- Another secure verification method.
These checks are designed to reduce the risk of fraudulent transactions.
If authentication is unsuccessful or incomplete, your payment may be declined or remain pending.
10. Payment Confirmation
After successfully submitting your order, you will normally receive an order acknowledgement by email.
This may include:
- Your order number.
- The products purchased.
- The total order value.
- The selected payment method or a masked payment reference.
- Billing and delivery information.
- Relevant order processing details.
Please review your confirmation carefully.
If you notice an incorrect charge or another payment-related issue, contact our customer service team promptly.
A payment confirmation or order acknowledgement does not necessarily constitute acceptance of the order.
11. Failed or Declined Payments
Payments may occasionally fail or be declined for reasons outside our control.
Common causes include:
- Incorrect card or billing information.
- Insufficient available funds.
- An expired payment card.
- Bank security restrictions.
- Incomplete authentication.
- Temporary payment network problems.
- Payment provider technical issues.
If your payment is unsuccessful, you may try again using a supported payment method.
Before submitting another payment, please check whether your original transaction was completed to avoid duplicate orders.
If the problem continues, contact your bank, payment provider or our customer service team for assistance.
12. Pending Payments and Temporary Authorisations
In some circumstances, a transaction may appear as pending in your bank account.
This does not always mean that the payment has been fully collected.
Your bank or payment provider may place a temporary authorisation hold while processing the transaction.
If an order is not completed, the provider will normally release an unused authorisation according to its own processing arrangements.
The time required for a pending transaction to disappear may vary between financial institutions.
If you are concerned about a pending payment, please contact our customer service team with your order details.
13. Duplicate Payments
If you believe you have been charged more than once for the same order, please contact us as soon as possible.
Provide your order number and relevant transaction details, but do not send complete payment card information.
We will review the available payment records and investigate the issue.
Please be aware that a pending authorisation and a completed payment may sometimes appear separately in your banking application.
If a duplicate payment has been collected in error, we will arrange the appropriate refund.
14. Refunds to Your Original Payment Method
We offer free eligible returns and a 30-day risk-free trial run in accordance with our Returns and Refunds Policy.
If you return an eligible product or cancel an order, any refund due will normally be issued to the original payment method.
For voluntary returns, refunds will normally be processed within 14 days after the returned products have been received and assessed.
Where statutory cancellation rights apply, refunds will be processed within the deadlines required by UK law.
After a refund has been issued, your bank or payment provider may require additional time to display the funds in your account.
If you have questions about a refund, please contact our customer service team.
15. Payment Refunds for Cancelled Orders
If you cancel an order before dispatch and cancellation is successfully completed, we will arrange a refund of any payment collected for the cancelled items.
If your order has already been dispatched, the applicable cancellation and return procedures will apply.
Under the Consumer Contracts Regulations 2013, consumers generally have the right to cancel eligible online purchases within 14 days of receiving the goods.
Our voluntary 30-day trial programme provides additional flexibility for eligible footwear.
We do not charge a refund administration fee when exercising statutory cancellation rights.
For further information, please refer to our Order Cancellation Policy.
16. Payment Disputes and Unauthorised Transactions
If you notice an unfamiliar or unauthorised transaction associated with your payment method, we recommend contacting your bank or payment provider immediately.
You may also contact our customer service team so that we can investigate any relevant order information.
We take reports of suspected fraudulent activity seriously and may carry out appropriate security checks.
If you raise a payment dispute or chargeback, the relevant payment provider may request supporting transaction information.
We will cooperate with legitimate investigations in accordance with applicable law and payment provider requirements.
Nothing in this policy restricts your rights under applicable UK payment services legislation.
17. Discounts and Promotional Offers
From time to time, promotional discounts or special offers may be available on selected products.
Where a promotion applies, the relevant terms and eligibility requirements will be provided.
Discounts may be subject to conditions such as product eligibility, promotional code validity or minimum purchase requirements.
Any applicable discount will be reflected in your order total before payment is confirmed.
Promotional offers cannot normally be applied retrospectively unless expressly stated or required by law.
We aim to present promotional prices clearly and in accordance with applicable UK consumer protection requirements.
18. Payment Information and Privacy
We respect your privacy and aim to handle payment-related personal information responsibly.
Information collected during checkout may be used to process transactions, manage orders, prevent fraud and fulfil legal obligations.
Payment service providers may process relevant financial information under their own privacy and security arrangements.
We do not sell customer payment information.
For further details about how personal information is collected, used and protected, please refer to our Privacy Policy.
19. Customer Responsibilities
When completing a purchase, you are responsible for providing accurate billing and payment information.
You should ensure that you are authorised to use the selected payment method.
We recommend reviewing your order details and total amount before confirming payment.
You should also keep your account credentials secure and avoid sharing sensitive financial information through unsecured communication channels.
If you believe your account or payment information has been compromised, please contact the relevant payment provider promptly.
20. Payment Support and Assistance
If you experience a payment problem or have questions about a transaction, our customer service team can assist you through the contact options available on hokarunning.co.uk.
We can help with enquiries relating to:
- Available payment methods.
- Payment confirmation.
- Failed or declined transactions.
- Pending payment authorisations.
- Duplicate charges.
- Order cancellations.
- Refund processing.
- Billing information.
- Payment-related security concerns.
When contacting us, please provide your order number and a brief explanation of the issue.
For security reasons, do not include full payment card details or passwords in your message.
21. Changes to Payment Options
We may update the payment methods available on our website to reflect changes in payment services, technical requirements or business operations.
The payment options currently supported will be displayed during checkout.
We may also update this policy where necessary to reflect changes in applicable laws or payment processing arrangements.
Any changes will not retrospectively alter the payment terms of an accepted order without a valid legal basis or your agreement.
22. Our Commitment to Secure and Convenient Payments
At hokarunning.co.uk, we want customers to feel confident when purchasing HOKA running shoes, comfortable trainers, sportswear and accessories.
We aim to provide clear prices, convenient payment choices and appropriate security measures throughout checkout.
Our customer benefits include:
- Secure Checkout: Payment processing supported by appropriate security measures.
- Clear Pricing: Product prices displayed in GBP with applicable charges shown before purchase.
- Free UK Delivery and Returns: Complimentary standard delivery and eligible returns.
- 30-Day Risk-Free Trial Run: Additional flexibility when purchasing eligible footwear.
- 2-Year Warranty: Protection against qualifying manufacturing and material defects.
- Helpful Customer Support: Assistance with payment enquiries, orders, cancellations and refunds.
hokarunning.co.uk – Shop for HOKA running shoes, trainers and sportswear with convenient payment options and greater peace of mind.