Welcome to hokarunning.co.uk. These Terms of Sale explain the conditions that apply when you purchase HOKA running shoes, trainers, sportswear and accessories through our online shop.
We are committed to providing a clear, secure and convenient shopping experience for customers throughout the United Kingdom. Please read these terms carefully before placing an order, as they explain important information about purchases, payments, delivery, returns, refunds and warranty protection.
These Terms of Sale apply alongside our Shipping and Delivery Policy, Returns and Refunds Policy and Privacy Policy. Nothing in these terms affects your statutory rights under applicable UK consumer protection legislation.
1. Scope of These Terms
These Terms of Sale apply to purchases made through hokarunning.co.uk by customers ordering products for personal use.
Our online shop offers a selection of HOKA footwear, running trainers, walking shoes, sportswear and accessories for men and women.
By placing an order, you agree to the contractual terms presented during checkout, subject to your statutory consumer rights.
We recommend reviewing the product information, pricing, delivery arrangements and return conditions before completing your purchase.
Where additional terms apply to a particular product or service, these will be made available before you place your order.
2. Product Information and Availability
We aim to provide clear and accurate information about the products available on our website.
Product descriptions may include details about sizes, colours, materials, cushioning, intended use and other relevant features.
Please note that product colours may appear slightly different depending on your screen settings and device.
Product availability may change without notice. Adding an item to your basket does not guarantee that it will remain available until your order is accepted.
If an item becomes unavailable after you place an order, we will contact you and explain the available options, which may include a suitable alternative or a refund.
Any alternative product will only be supplied with your agreement.
3. Prices and Currency
All prices displayed on hokarunning.co.uk for UK customers are shown in pounds sterling (GBP), unless otherwise stated.
Prices include VAT where applicable and are presented in accordance with relevant UK pricing requirements.
We offer free standard delivery on eligible UK orders, with no minimum purchase requirement.
If optional services or other charges apply, these will be clearly displayed before you confirm your purchase.
We may update product prices from time to time. However, changes will not affect orders that have already been accepted.
In the event of an obvious pricing error, we will contact you before accepting or fulfilling the affected order and explain the available options.
4. Placing an Order
To purchase products from hokarunning.co.uk, select your preferred items, sizes and colours and add them to your shopping basket.
You can then proceed to checkout, where you will be asked to provide the necessary billing, delivery and payment information.
Before submitting your order, you will have the opportunity to review your selected products and the total amount payable.
Please ensure that all information is accurate and complete.
After submitting your order, you will normally receive an acknowledgement by email.
An order acknowledgement confirms that we have received your order but does not necessarily mean that a binding contract has been formed.
5. Order Acceptance and Contract Formation
A contract of sale is formed when we expressly accept your order, normally through an order acceptance or dispatch confirmation, as indicated during checkout.
We may be unable to accept an order for reasons such as:
- The requested product being unavailable.
- Payment authorisation being unsuccessful.
- Incomplete or incorrect order information.
- An obvious pricing or product information error.
- Reasonable concerns about fraudulent activity.
- Delivery restrictions affecting the specified address.
If we cannot accept an order, we will inform you and arrange a refund of any payment already collected for that order.
We will not substitute products without your agreement.
6. Payment Methods
We accept the payment methods displayed during checkout.
Available payment options may vary depending on the order, delivery destination and payment service provider.
Payment must be authorised before an order can be processed for dispatch.
Payment transactions may be handled by independent payment service providers, which may apply their own relevant terms and security procedures.
We take appropriate steps to support secure payment processing and protect customer information.
If a payment fails, you may be asked to select another available payment method or contact your payment provider.
7. Order Changes and Cancellations
If you wish to amend or cancel your order, please contact our customer service team as soon as possible.
We will check whether your request can be completed before the order is dispatched.
Changes to sizes, colours, quantities or delivery addresses may not be possible once an order has entered the dispatch process.
If your order has already been dispatched, you may still be able to return the products in accordance with our Returns and Refunds Policy.
Your statutory cancellation rights remain unaffected.
8. Free Shipping and Delivery
We offer free standard delivery on all eligible orders within the United Kingdom, without a minimum order value.
Delivery options and estimated delivery times will be displayed during checkout or provided through our shipping information.
We aim to prepare and dispatch orders efficiently, although delivery times may vary depending on product availability, destination and carrier operations.
Delays may occasionally occur because of severe weather, bank holidays, transport disruptions or other circumstances beyond our reasonable control.
Where no delivery period has been agreed, goods must generally be delivered without undue delay and within 30 days, in accordance with applicable UK consumer law.
Further information is available in our Shipping and Delivery Policy.
9. Delivery Responsibility and Risk
We are responsible for ensuring that your order is delivered in accordance with the agreed delivery arrangements.
For consumer purchases, the goods generally remain at our risk until they come into your physical possession or that of a person you have identified to receive them.
An exception may apply if you independently arrange a carrier that was not offered by us.
If your parcel is lost or damaged before the risk passes to you, we will provide an appropriate remedy in accordance with your statutory rights.
Please contact our customer service team if your order is delayed, missing, damaged or incorrectly delivered.
10. Free Returns and 30-Day Risk-Free Trial Run
We want you to feel confident when choosing your running shoes and sportswear.
That’s why we offer free returns and a 30-day risk-free trial run in accordance with our Returns and Refunds Policy.
The 30-day trial period begins when you receive your order.
During this period, you can try eligible footwear under normal conditions to assess its fit, cushioning and comfort.
If the product does not meet your expectations, you may request a free return within the trial period.
Items showing deliberate damage, significant misuse or unauthorised alterations may be excluded from our voluntary trial programme.
Our voluntary return benefits do not restrict your statutory rights.
11. Statutory Right to Cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers purchasing goods online generally have the right to cancel eligible orders within 14 days of receiving the goods without providing a reason.
To exercise this right, you must clearly notify us of your decision to cancel within the applicable cancellation period.
After notifying us, you generally have a further 14 days to return the goods.
We will reimburse the relevant payment within 14 days of receiving the returned goods or evidence that they have been sent back, whichever occurs first.
We may make a deduction for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where permitted by law.
Certain statutory exceptions may apply, including to specific sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.
Our voluntary 30-day trial provides additional flexibility beyond the statutory cancellation period.
12. Refunds and Exchanges
Refunds are normally issued to the original payment method used for the purchase, unless another arrangement is expressly agreed.
For returns under our voluntary 30-day trial programme, refunds will normally be processed within 14 days after the returned products have been received and assessed.
Where you exercise your statutory cancellation rights, the applicable statutory refund deadlines take precedence.
If you require a different shoe size or colour, you may request an exchange within the relevant return period.
Exchanges are subject to product availability.
If your preferred replacement is unavailable, you may return the original product for a refund and place a new order.
Please refer to our Returns and Refunds Policy for further information.
13. Faulty, Damaged or Incorrect Products
We aim to supply products that meet the standards required by UK consumer law.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.
If you receive faulty, damaged or incorrectly supplied goods, please contact our customer service team with your order number and details of the issue.
Depending on the circumstances and the applicable legal requirements, you may be entitled to:
- A refund under the statutory short-term right to reject.
- Repair or replacement.
- A price reduction.
- A final right to reject the goods and obtain a refund.
The statutory short-term right to reject faulty goods generally applies within 30 days, subject to the relevant legal conditions.
Nothing in these Terms of Sale limits or excludes your statutory remedies.
14. 2-Year Warranty
At hokarunning.co.uk, we offer a 2-year warranty on all products, subject to our warranty terms.
This voluntary warranty provides additional protection against qualifying manufacturing and material defects arising during normal, intended use.
Examples of potentially covered defects include manufacturing faults in stitching, materials or product construction.
The warranty does not normally cover ordinary wear and tear, accidental damage, improper use or unauthorised modifications.
If you believe your product has developed a covered defect, please contact our customer service team with your order information and a description of the problem.
Following assessment, we will determine the appropriate remedy under the warranty, which may include repair, replacement or refund.
This warranty operates in addition to your statutory rights under the Consumer Rights Act 2015.
15. Customer Responsibilities
When purchasing from our website, you agree to provide accurate and complete information necessary to process your order.
You are responsible for checking product details, selecting the appropriate size and ensuring that your delivery information is correct.
We recommend following any product care instructions to maintain the condition and performance of your footwear and clothing.
You must not use our website for fraudulent purchases, unauthorised transactions or other unlawful activities.
These responsibilities do not remove or reduce any rights you have under applicable consumer law.
16. Privacy and Personal Information
We process personal information in accordance with our Privacy Policy and applicable UK data protection legislation.
Information collected during checkout may be used to process payments, fulfil orders, arrange delivery, provide customer support and comply with legal obligations.
We may share necessary information with payment providers, delivery companies and other service providers involved in fulfilling your order.
For further information about how your personal information is handled and your rights under the UK GDPR, please refer to our Privacy Policy.
17. Liability
We are responsible for losses or damage caused by our breach of these Terms of Sale or failure to exercise reasonable care and skill where liability arises under applicable law.
We do not exclude or restrict liability where doing so would be unlawful.
In particular, nothing in these terms excludes or limits liability for:
- Death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentation.
- Breach of statutory consumer rights where liability cannot lawfully be excluded.
- Defective products where liability arises under applicable product liability legislation.
Any other limitations of liability apply only to the extent permitted by UK law.
18. Events Beyond Our Reasonable Control
Occasionally, circumstances outside our reasonable control may affect our ability to fulfil an order.
These may include severe weather, natural disasters, major transport disruptions, industrial action or interruptions to essential services.
If such an event affects your order, we will take reasonable steps to minimise disruption and inform you of significant delays.
Where applicable, you may have the right to cancel the contract and receive a refund in accordance with consumer protection legislation.
Your statutory rights remain unaffected.
19. Changes to These Terms
We may update these Terms of Sale to reflect changes in our business operations, website services or applicable legal requirements.
The latest version will be made available on hokarunning.co.uk.
Changes will not retrospectively alter the terms of an accepted order without a valid legal basis or your agreement.
We recommend reviewing the applicable terms before placing an order.
20. Governing Law and Consumer Rights
These Terms of Sale are intended for customers purchasing through our UK online shop.
For consumers resident in England and Wales, the laws of England and Wales generally govern the contract, subject to applicable mandatory consumer protections.
Consumers resident in Scotland or Northern Ireland retain the protection of mandatory laws applicable to them.
Nothing in these terms prevents consumers from exercising rights or bringing proceedings in courts available to them under applicable law.
Any disputes will be handled in accordance with the relevant legal requirements.
21. Customer Service and Contact
If you have questions about these Terms of Sale, your order, payment, delivery, returns or warranty coverage, please contact our customer service team using the contact options available on hokarunning.co.uk.
When contacting us about an existing order, please provide your order number and a brief explanation of your enquiry.
We aim to respond to customer enquiries promptly and provide clear information about the available options.
22. Our Commitment to Customers
At hokarunning.co.uk, we want every customer to enjoy a convenient and reassuring shopping experience.
From choosing HOKA running shoes and comfortable trainers to receiving your order and arranging after-sales support, we aim to make each stage as straightforward as possible.
Our customer benefits include:
- Free Delivery and Returns: Complimentary standard delivery and eligible returns within the United Kingdom.
- 30-Day Risk-Free Trial Run: Additional flexibility to experience eligible footwear before deciding whether to keep it.
- 2-Year Warranty: Extra protection against qualifying manufacturing and material defects.
- Customer Support: Assistance with product enquiries, orders, delivery, exchanges and refunds.
hokarunning.co.uk – Discover HOKA running shoes, enjoy free UK delivery and returns, and shop with confidence through our 30-day trial and 2-year warranty.