Terms of Use
Welcome to hokarunning.co.uk. These Terms of Use explain the rules and conditions governing access to and use of our website, including browsing products, creating customer accounts, accessing website features and using our online shopping services.
At hokarunning.co.uk, we aim to provide a secure, convenient and enjoyable shopping experience for customers across the United Kingdom. Whether you are exploring HOKA running shoes, comfortable trainers, sportswear or accessories, we encourage you to read these terms carefully before using our website.
By accessing or using our website, you agree to comply with these Terms of Use, subject to your rights under applicable UK law.
1. About Our Website
hokarunning.co.uk is an online shopping website offering a selection of HOKA running shoes, trainers, walking shoes, sportswear and accessories for men and women.
Our website is designed to help customers discover footwear and clothing suitable for running, walking, training, outdoor activities and everyday wear.
These Terms of Use apply to your access to and use of our website, including its content, features and online services.
Purchases made through our website are also subject to our separate Terms of Sale, Shipping and Delivery Policy and Returns and Refunds Policy.
Nothing in these Terms of Use limits or excludes your statutory rights under applicable UK consumer protection legislation.
2. Acceptance of These Terms
By using our website, you agree to follow these Terms of Use and all applicable laws and regulations.
If you do not agree with these terms, you should discontinue using the website.
Certain features or services may be subject to additional conditions, which will be made available where relevant.
We may update these Terms of Use when necessary to reflect changes in our services, legal requirements or website operations.
Your continued use of the website following publication of updated terms may constitute acceptance where legally appropriate. Changes requiring your express agreement will not take effect without it.
3. Permitted Use of the Website
You may use hokarunning.co.uk for lawful personal shopping, browsing products, accessing information and communicating with our customer service team.
When using our website, you agree not to:
- Engage in fraudulent, misleading or unlawful activities.
- Provide false or deliberately inaccurate information.
- Attempt to gain unauthorised access to accounts, servers or systems.
- Introduce viruses, malware or other harmful software.
- Interfere with the security or operation of the website.
- Use automated systems to overload or disrupt our services.
- Copy or commercially exploit protected website content without permission or another lawful basis.
- Infringe the intellectual property or privacy rights of others.
- Use the website in a way that could damage its functionality or availability.
We may take reasonable and proportionate measures to prevent misuse, protect our systems and maintain a secure shopping environment.
4. Customer Accounts
Some features of our website may allow you to create a personal customer account.
If you register, you are responsible for providing accurate information and keeping your account details up to date.
You should choose a secure password and keep your login credentials confidential.
You are encouraged to notify our customer service team promptly if you suspect unauthorised access to your account.
We may temporarily restrict or suspend an account where reasonably necessary to investigate suspected fraud, security risks or serious breaches of these terms.
Any such action will be taken in accordance with applicable law and will not remove your statutory rights relating to existing purchases.
5. Product Information and Descriptions
We aim to provide accurate and useful information about the products displayed on our website.
Product pages may include details about footwear sizes, colours, materials, cushioning, fit, intended use and other relevant characteristics.
We make reasonable efforts to ensure that descriptions and images reflect the products offered.
However, colours may appear slightly different depending on your screen settings, and minor variations may occur where clearly disclosed and legally permitted.
Product information may be updated to reflect changes in availability, specifications or product ranges.
Nothing in this section excludes our responsibility to supply goods that match their descriptions and meet the requirements of the Consumer Rights Act 2015.
6. Product Availability
All products displayed on hokarunning.co.uk are subject to availability.
We aim to keep stock information accurate, but availability may change as orders are processed.
Adding a product to your shopping basket does not reserve the item or guarantee that it will remain available.
If a product becomes unavailable after you place an order, we will contact you and explain the available options.
Where an accepted order cannot be fulfilled, we will provide an appropriate refund or other remedy in accordance with applicable law.
We will not supply an alternative product without your agreement.
7. Prices and Website Information
Product prices displayed for UK customers are generally shown in pounds sterling (GBP), including VAT where applicable.
We aim to ensure that pricing, promotional information and product details are presented clearly and accurately.
We may correct obvious errors or update website information when necessary.
Price changes will not affect orders that have already been accepted, except where a change is lawfully agreed.
Any applicable additional charges will be disclosed before you complete your purchase.
For information about payment, order acceptance and contract formation, please refer to our Terms of Sale.
8. Orders and Payments
Customers may purchase products through the checkout process available on our website.
When placing an order, you must provide the information reasonably required to complete the transaction.
Available payment methods will be displayed during checkout.
Payments may be processed by external payment service providers using appropriate security measures.
Submitting an order does not necessarily mean that a contract has been formed. Contract formation is governed by our Terms of Sale and the information provided during checkout.
We may decline an order for legitimate reasons, including product unavailability, unsuccessful payment authorisation or suspected fraudulent activity.
9. Shipping and Delivery
We offer free standard delivery on eligible orders within the United Kingdom, with no minimum purchase requirement.
Delivery availability and estimated delivery times are provided during checkout or through our Shipping and Delivery Policy.
We aim to dispatch orders efficiently and keep customers informed of significant delivery issues.
Shipping times may vary depending on destination, product availability and carrier operations.
If your order is delayed, missing or damaged during delivery, please contact our customer service team.
Your statutory rights concerning delivery and the transfer of risk remain unaffected.
10. Free Returns and 30-Day Risk-Free Trial
We want customers to feel confident when choosing their running shoes, trainers and sportswear.
That’s why we offer free returns and a 30-day risk-free trial run in accordance with our Returns and Refunds Policy.
Our voluntary trial allows you to try eligible footwear under normal conditions and decide whether it meets your expectations.
If you are not satisfied, you can request a return within the applicable 30-day period.
Products showing deliberate damage, significant misuse or unauthorised alterations may be excluded from the voluntary trial programme.
Our returns policy provides additional benefits and does not restrict your statutory cancellation or consumer rights.
For full details, please refer to our Returns and Refunds Policy.
11. 2-Year Warranty
At hokarunning.co.uk, we offer a 2-year warranty on all products, subject to our warranty conditions.
The warranty provides additional protection against qualifying manufacturing and material defects arising during normal, intended use.
Ordinary wear and tear, accidental damage, improper use and unauthorised alterations may be excluded from voluntary warranty coverage.
If you believe a product has developed a covered fault, please contact our customer service team with your order details.
We will review the claim and explain the available remedies under the warranty.
The warranty is provided in addition to your statutory rights under the Consumer Rights Act 2015.
12. Intellectual Property Rights
The content available on our website, including text, product descriptions, photographs, graphics, design elements and software, may be protected by copyright, trade mark and other intellectual property laws.
Unless otherwise stated, relevant intellectual property rights belong to their respective owners or authorised licensors.
You may view and use website content for lawful personal purposes.
You must not reproduce, distribute, modify or commercially exploit protected content without the necessary permission or another lawful basis.
HOKA and other product names, logos and trade marks remain the property of their respective rights holders.
Access to our website does not grant ownership of, or a licence to commercially use, third-party trade marks.
13. User-Submitted Content
If our website allows customers to submit reviews, comments, feedback or other content, you are responsible for ensuring that your submissions are lawful and accurate.
You must not submit content that:
- Contains unlawful, threatening or abusive material.
- Infringes another person’s intellectual property rights.
- Includes malicious software or harmful links.
- Contains deliberately false or misleading information.
- Discloses another person’s private information without permission.
- Promotes fraudulent or unlawful activities.
We may moderate or remove content where reasonably necessary to comply with legal obligations, protect other users or enforce these terms.
Any licence to use customer-submitted content will be limited to the purposes and conditions disclosed when the content is submitted.
14. Website Security and Availability
We aim to maintain a secure and reliable website.
However, occasional interruptions may occur due to maintenance, software updates, technical problems or circumstances outside our reasonable control.
We may temporarily restrict access where necessary to maintain security, prevent fraud or resolve technical issues.
We cannot guarantee that the website will always operate without interruption or that every technical issue can be prevented.
You are responsible for taking reasonable precautions to protect your devices and internet connection.
Nothing in this section limits rights or remedies that cannot lawfully be excluded.
15. Third-Party Links and Services
Our website may contain links to external websites, payment providers or other third-party services.
These links may be provided for convenience or to support certain shopping functions.
Independent third-party websites operate under their own terms, privacy policies and security arrangements.
We do not control all content or services provided by independent third parties.
We recommend reviewing the relevant terms and privacy notices before using external services.
Nothing in this section excludes liability where we are legally responsible for a third party’s actions or services.
16. Privacy and Data Protection
We respect your privacy and aim to handle personal information responsibly.
Personal data collected through our website is processed in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.
We may process information necessary to manage customer accounts, fulfil orders, arrange delivery, provide customer support and maintain website security.
For more information about how we collect, use, store and protect personal information, please refer to our Privacy Policy.
17. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to provide essential functionality and improve the shopping experience.
Strictly necessary cookies may support features such as shopping baskets, checkout processes and account security.
Other cookies may be used for analytics, personalisation or marketing where the required consent has been obtained.
You can manage your preferences through the cookie controls made available on our website.
For further information, please refer to our Cookie Policy.
18. Limitation of Liability
We are responsible for losses and damage arising from our breach of legal duties or these terms where liability exists under applicable law.
Nothing in these Terms of Use excludes or restricts liability for:
- Death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentation.
- Breach of statutory consumer rights where exclusion is prohibited.
- Defective products where liability arises under applicable legislation.
- Any other liability that cannot lawfully be excluded or limited.
We are not responsible for losses caused solely by circumstances outside our control where applicable law does not impose liability on us.
Any limitations of liability will apply only to the extent permitted by UK law.
19. Suspension or Restriction of Access
We may restrict access to certain website features where reasonably necessary to protect our services, investigate security incidents or respond to unlawful activity.
Where appropriate and reasonably practicable, we will provide information about significant restrictions affecting registered users.
We will seek to ensure that any restriction is proportionate to the relevant concern.
Suspension of website access does not automatically cancel an existing purchase or remove statutory rights relating to goods already ordered.
20. Changes to These Terms of Use
We may revise these Terms of Use to reflect changes in website functionality, business operations or legal requirements.
The updated terms will be published on hokarunning.co.uk.
Changes will generally apply to future use of the website from the date they take effect.
They will not retrospectively change the terms of an existing sales contract without a valid legal basis or your agreement.
Where legally required, we will provide appropriate notice or request your consent.
21. Governing Law and Disputes
These Terms of Use are intended for customers using our website in the United Kingdom.
They are governed by the laws of England and Wales, subject to any mandatory legal protections that apply to consumers in Scotland, Northern Ireland or other relevant jurisdictions.
Nothing in these terms prevents consumers from exercising statutory rights or bringing proceedings before a court that has jurisdiction under applicable law.
If a dispute arises, we encourage you to contact our customer service team so that we can attempt to resolve the matter fairly and efficiently.
22. Customer Service and Contact
If you have questions about these Terms of Use or require assistance with our website, please contact our customer service team through the contact options available on hokarunning.co.uk.
We can help with enquiries relating to:
- Website access and customer accounts.
- Product information and sizing.
- Orders and payment enquiries.
- Shipping and delivery.
- Returns, exchanges and refunds.
- Warranty claims and product concerns.
- Privacy and website functionality.
Please include your order number when contacting us about an existing purchase.
We aim to respond to enquiries promptly and provide helpful guidance.
23. Final Provisions
If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Any invalid provision will be interpreted or replaced in accordance with applicable legal requirements.
These Terms of Use are intended to establish clear and reasonable conditions for accessing our website while protecting the rights of customers and other users.
24. Our Commitment to a Better Shopping Experience
At hokarunning.co.uk, we want every customer to enjoy a straightforward, secure and convenient online shopping experience.
Whether you’re searching for HOKA running shoes, cushioned trainers, comfortable walking footwear, sportswear or accessories, our aim is to provide useful product information and reliable customer support.
Our shopping benefits include:
- Free Delivery and Returns: Complimentary standard UK delivery and eligible returns.
- 30-Day Risk-Free Trial Run: The opportunity to try eligible footwear and assess its comfort.
- 2-Year Warranty: Additional protection against qualifying manufacturing and material defects.
- Helpful Customer Support: Assistance with product enquiries, orders, delivery and after-sales services.
Thank you for visiting hokarunning.co.uk. We look forward to helping you discover comfortable running shoes, performance trainers and sportswear for your active lifestyle.