At hokarunning.co.uk, we are committed to making your shopping experience simple, convenient and reliable. We understand how important it is to receive your order safely and without unnecessary delays, which is why we offer free delivery and clear shipping information for our customers across the United Kingdom.
Whether you are ordering HOKA running shoes, trainers, sportswear or accessories, we aim to ensure that every order is carefully prepared, securely packaged and delivered to your chosen address.
1. Free Delivery on All Orders
We are pleased to offer free standard delivery on all orders within the United Kingdom, with no minimum purchase requirement.
You can shop for your favourite HOKA footwear, clothing and accessories without worrying about additional standard shipping charges.
Our delivery benefits include:
- Free standard delivery on all eligible UK orders.
- No minimum order value required.
- Secure packaging to help protect your products during transit.
- Shipping confirmation once your order has been dispatched.
- Order tracking information where available.
- Customer service assistance with delivery enquiries.
If any optional delivery services involve additional charges, these will be clearly displayed before you complete your purchase.
2. Delivery Locations
We offer delivery to eligible addresses throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland.
Delivery availability may depend on the destination, the selected delivery service and the capabilities of our shipping partners.
Certain remote locations, offshore destinations or restricted delivery addresses may have different delivery arrangements.
The available delivery options will be shown during checkout.
Please ensure that your delivery details are accurate and complete to help prevent unnecessary delays.
3. Order Processing
Once your order has been successfully placed, we begin preparing it for dispatch.
Our order processing procedure may include:
- Confirming your order details.
- Verifying payment authorisation.
- Checking product availability.
- Preparing and packaging your items.
- Arranging collection by the relevant delivery provider.
Processing times may vary depending on product availability, order volume and operational requirements.
Orders placed during weekends or UK bank holidays may require additional processing time.
Once your parcel has been dispatched, we will provide a shipping confirmation where the relevant notification service is available.
4. Estimated Delivery Times
We aim to dispatch and deliver orders as efficiently as possible.
The estimated delivery timeframe for your order will be displayed during checkout or communicated through the relevant shipping information.
Delivery times may vary depending on your location, product availability and the selected delivery service.
Factors that may affect delivery include:
- Weekends and UK bank holidays.
- Increased order volumes.
- Severe weather conditions.
- Carrier delays or transport disruptions.
- Incorrect or incomplete delivery information.
- Unforeseen logistical circumstances.
We will make reasonable efforts to notify you if a significant delay affects your order.
Your statutory rights concerning delivery times and delayed orders remain unaffected.
5. Shipping Confirmation and Order Tracking
Once your order has been dispatched, you will normally receive a shipping confirmation by email.
Where tracking is available, your confirmation will include the relevant tracking details or instructions for checking your parcel’s progress.
Tracking information may allow you to view:
- Confirmation that your parcel has been dispatched.
- Updates from the delivery provider.
- The progress of your parcel through the delivery network.
- The estimated delivery date, where available.
- Confirmation of successful delivery.
Please allow some time for tracking information to become available after dispatch.
If your tracking details are not updating or you need further assistance, please contact our customer service team.
6. Delivery to Your Address
Orders are delivered to the address provided during checkout.
Depending on the delivery provider and the available service, parcels may be delivered directly to you or through an alternative delivery arrangement authorised by you.
If you are unavailable when delivery is attempted, the carrier may arrange another delivery attempt or provide instructions for collecting your parcel.
Please follow any delivery notifications provided by the carrier.
We recommend checking your delivery address carefully before confirming your order.
7. Changing Your Delivery Address
If you notice an error in your delivery address after placing an order, please contact our customer service team as soon as possible.
We will check whether your delivery information can be updated before your order is dispatched.
Once your parcel has entered the delivery network, address changes may no longer be possible.
In these circumstances, we will help you explore the available options with the delivery provider.
We cannot guarantee that every address amendment request can be completed, particularly after dispatch.
8. Multiple Items and Split Deliveries
If your order contains several products, they may occasionally be dispatched in separate parcels.
This can happen because of product availability, packaging requirements or logistical arrangements.
Where split delivery is necessary, we will aim to provide the relevant shipping information for each parcel.
You will not be charged additional standard delivery fees simply because your order is shipped in multiple parcels.
If part of your order arrives before the remaining items, please check your shipping notifications for further delivery details.
9. Delayed Deliveries
We understand that delivery delays can be frustrating, and we aim to resolve shipping issues as quickly as reasonably possible.
If your order has not arrived within the estimated delivery timeframe, please review any available tracking information before contacting our customer service team.
We can assist with checking the shipment status and, where appropriate, requesting an investigation from the delivery provider.
Under the Consumer Rights Act 2015, goods must generally be delivered within the agreed period or, where no delivery period has been agreed, without undue delay and within 30 days.
If delivery does not take place within the legally required period, you may have the right to request delivery within an additional appropriate period or cancel the order in circumstances provided by law.
Your statutory rights remain unaffected by our estimated delivery times.
10. Lost or Missing Parcels
If your parcel appears to be lost or has not arrived despite being marked as delivered, please contact our customer service team.
To help us investigate, provide your order number and any relevant tracking information.
We may contact the delivery provider to investigate the shipment and establish what has happened.
If your order is confirmed as lost before delivery, we will arrange an appropriate remedy in accordance with your consumer rights, which may include a replacement or refund.
For consumer purchases, the goods generally remain at our risk until they come into your physical possession or that of a person you have identified to receive them, subject to applicable legal exceptions.
11. Damaged or Incorrect Deliveries
We take care to ensure that your order is properly packaged before dispatch.
However, if your parcel arrives damaged or contains an incorrect item, please contact our customer service team as soon as reasonably possible.
We recommend providing:
- Your order number.
- A description of the issue.
- Details of any missing or incorrect items.
- Photographs of damaged products or packaging, where available.
We will review the information and help arrange a suitable resolution.
Depending on the circumstances, this may include a replacement, repair or refund in accordance with your statutory rights.
You will not be required to pay reasonable return shipping costs for faulty or incorrectly supplied goods.
12. Failed Delivery and Returned Parcels
Occasionally, a parcel may be returned to us because delivery could not be completed.
This may happen due to an incorrect address, an unsuccessful delivery attempt or a parcel not being collected within the carrier’s specified period.
If your parcel is returned to us, please contact our customer service team so we can review the available options.
Depending on the circumstances, we may arrange redelivery or a refund.
Any applicable charges or adjustments will be handled transparently and in accordance with your statutory rights.
13. Free Returns and 30-Day Risk-Free Trial
We want you to feel confident when choosing your HOKA running shoes and sportswear.
Alongside free delivery, we offer free returns and a 30-day risk-free trial run in accordance with our Returns and Refunds Policy.
You can try eligible footwear during the 30-day trial period and decide whether the fit, cushioning and comfort meet your expectations.
If you are not satisfied with your purchase, you can request a free return within the applicable period.
We also offer a 2-year warranty on all products, subject to our warranty conditions.
For complete information about returns, exchanges, refunds and warranty claims, please refer to our Returns and Refunds Policy.
14. Customer Service and Delivery Assistance
Our customer service team is available to help with questions about shipping, delivery and order tracking.
We can assist you with:
- General shipping and delivery enquiries.
- Estimated delivery information.
- Tracking updates and missing tracking details.
- Address amendment requests.
- Delayed, lost or damaged parcels.
- Missing or incorrectly delivered items.
- Returns and refund enquiries.
You can reach our customer service team through the contact options available on hokarunning.co.uk.
Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.
15. Our Delivery Commitment
At hokarunning.co.uk, we believe that ordering running shoes, trainers and sportswear online should be straightforward and reassuring.
We aim to provide reliable delivery services, clear communication and helpful customer support throughout your shopping experience.
Our customer benefits include:
- Free Delivery: Complimentary standard shipping on eligible orders throughout the United Kingdom.
- Free Returns: Convenient returns without additional standard return shipping charges.
- 30-Day Risk-Free Trial Run: Extra flexibility to experience your footwear before making your final decision.
- 2-Year Warranty: Additional protection against qualifying manufacturing and material defects.
From the moment you place your order until your products arrive, we are committed to providing a convenient and dependable shopping experience.
hokarunning.co.uk – Free UK delivery, easy returns and comfortable shopping for every step of your journey.